If you would like to raise a technical support case please click here
Blank lines are not appearing on my prompt output.
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Responsive Autoprompt is the default for the Autoprompt facility. For information on how to configure the Autoprompt facility, using the Administration Console, see Autoprompt Configuration. The Responsive Autoprompt facility does not provide 508 accessibility support.
Go to Prompt menu and un-check “Remove Blank Lines”.
Can ENPS Shared Directory Mode load multiple rundowns at a time?
With ENPS Shared Directory Mode you can have only one run down loaded at a time. If you would like to load more, this can be accomplished using an ENPS MOS protocol. Please refer to a support specialist or ENPS MOS set up for details.
Can I turn down the sensitivity of my Wireless RAT Controller?
If the RAT controller needs further adjustment than what capable in the PC Card tab for Speed Profile, the RAT can be manually adjusted (provided the customer is using an XBOX Ultra with the latest firmware)
In the same location as the INI file there is a wplus32.RPF file
(C:Documents and SettingsAll UsersApplication DataAutoscriptWinPlus)
or
C:ProgramDataAutoscriptWinPlus)
Auto Prompt 1 0 9 Percent
![Autoprompt 1 0 9 Autoprompt 1 0 9](https://shop1-makeshop.akamaized.net/shopimages/dwts/002000000007_Bi8KK7e.jpg)
Open this file with notepad and edit the numbers to the right of the = sign. These numbers represent the speed of the script at the rocker position (numbered to the left of the = sign).
Auto Prompt 1 0 90
These numbers are for both forward and backward positions.
After set, WinPlus should be restarted and then in the PC Card tab under Speed Control Profile 'User Defined' should be selected.
Closed Caption Only (green) text in iNews is not showing up in WinPlus.
Go to Options menu > Configuration > iNews tab. File cabinet pro 4 0. Check “Prompt Closed Caption Only Text”. (The run down will need to be reloaded into WinPlus for changes to take effect.)
How can I raise a Technical support case?
How do I clean the prompter glass?
Titanium is a high quality, permanent, semi-reflective layer. The standard beam splitter (70:30) is used at an angle of about 45°. It allows images from two directions to be combined into one. A second standard coating ratio (80:20) is available; this reflects one third and passes two thirds of the direct image. This is the normal standard for prompt and Autoscript glass. Care and cleaning of the glass is essential for increased life and performance of the glass. No solvents or glass cleaners should be used. Clean water and damp lens cloth should only be used when cleaning.
How do I connect my PCI Card or Xbox to Smart Combiner Box 2?
Connection is via the 9 way D connector from the PCI card or Xbox to the 9 way D connector on the Smart Combiner Box 2
Only controllers supplied after 2006 are compatible with the Smart Combiner Box 2. These are the HC/1, Opto and Magno Foot Controllers and the RAT (Receive And Transmit) Wireless Hand Control.
How do I download manuals?
The Manuals for most products can be found here http://www.autoscript.tv/support/downloads/
How do I register my software?
The software registration is free and allows Autoscript to know the whereabouts of the Prompting systems around the world. This in turn will help improve support and provide the user with information about new products. To register, browse to the specified website, fill in the required data and enter the 'Hardware ID Number'. The number that is returned should be entered into the Registration field in the WinPlus Software Registration form. The software will be registered for a period of one year, after which re-registration is required. No functionality is lost if you do not register the software. However the Registration form will appear each time WinPlus is started or when the WinPlus configuration is closed with the OK button.
How do you input the timecode into the +ClockPlus+?
The timecode input is taken from either the VITC embedded in the video input or from LTC. When a time-code source is connected, the clock will instantly set itself to the input time.
How is the tally triggered from green to red?
A Photo Electric Sensor is provided; this is simply attached to the camera Tally, when the camera goes live, the display changes from green to red.
I have no video from my PCI card or USB Xbox
Check cable connectors are good, check you are connected to one of the two outputs on the PCI/USB device.
The two BNCs closest to the 9 way D are video outputs, the third is a genlock input.
Installing the PCI Prompt Card on NT4 (or earlier)
When installing the PCICard on a computer running a version of NT that does not support plug and play, such as NT4, make sure that plug and play support is disabled in the computer's BIOS settings. This situation can easily happen if the computer is updated to NT4 from a plug and play version of Windows such as Windows98.
The BIOS setup to a computer is commonly accessed by pressing the DEL key at boot time. It is strongly suggested that BIOS settings are only changed by a qualified technician as it is easy to make the computer inoperable with an incorrect setting!
Is there a Hot Key to jump to and prompt from a specific story?
In the upper left corner of the Run Order window, type the story number into the
text box, the press F9 to start prompting from the top of selected story.
text box, the press F9 to start prompting from the top of selected story.
ISA Card (PCPrompt Card) Compatability with New Hand Controls
PCPrompt Cards earlier than s/n PCP1494 (Pre October 1997) will not operate with the new opto-control based hand and/or foot controls. Please contact your nearest distributor or contact Autoscript [email protected]
My Newsroom button disappeared.
If you can turn prompting on:
- Make sure the software title reads: “WinPlus News – Prompting For Windows”
(If this reads studio then you will need to upgrade your registration number. If you feel this is an error, and should have a newsroom registration please call support.)
For Autoscript WinPlus News - Prompting for Windows
- Go to: Options – Newsroom
- Select your newsroom options, (please note: MOS newsroom will need to be selected from the MOS option)
Prompt Output Not Displaying
If, when prompter is blank, setting 'Default Color Bars' is displayed, or displayed as grey scale if color output is not enabled;
Options - Set Colors - Default
Will reset all prompt colors, and output should resume.
Sluglines have random sequential numbers
Viscosity 1 6 8 – graphical user interface for openvpn. ENPS page numbers need to be frozen in ENPS for them to carry over in to WinPlus.
Speech recognition
Short Cut Keys: Alt+h p To enable the Speech control functionality, select the Help Update Speech Registration menu option. Enter the appropriate number and click on the OK button. Registration numbers are obtained from: [email protected] You will need to quote the 'Prompt Card Registration Number' as displayed from this window. To enable the Speech Follower interface, DirectX version 8 or above must be installed. Next the WinPlus Speech Registration number must be entered. See Help/Update Speech Registration. This will display the Prompt card registration number and you must enter the Speech Registration number obtained from Autoscript. If this is successful, proceed to the Speech Configuration where the Speech tab should now be enabled.
The software is asking for a registration number, where do I find this?
The 8 digit registration number is located on the bottom of your XBOX Ultra, USB XBOX or PCI Card.
Updating WinPlus Studio to WinPlus News
Short Cut Keys: Alt+h u To upgrade from a Studio version of WinPlus to a News version, select the Help Update Prompt card Registration menu option. Enter the appropriate number and click on the OK button. If the new registration number is accepted, a message box will inform the user that the WinPlus program should be restarted. If the registration number does not match that required for a Studio or a News version, then all program functions are available, except Prompting will be disabled.
USB Controller (HC/5) Not Working
Make sure all drivers are properly installed in the Device Manager, and select under Options > Configuration > PC Card tab > 'USB Hand Control'
What are the computer recommendations?
WinPlus Studio or News: XBOX ULTRA or USB XBOX:
Dual-Core Processor or Higher
2 GB RAM or More
Windows XP, Vista or 7
Windows 8 (version 9.6.0.0 or higher required)
1 USB 2.0 Port
Dual-Core Processor or Higher
2 GB RAM or More
Windows XP, Vista or 7
Windows 8 (version 9.6.0.0 or higher required)
1 USB 2.0 Port
WinPlus XBOX-Lite:
Dual-Core Processor or Higher
2 GB RAM or More
Windows XP, Vista or 7
Windows 8 (version 9.6.0.0 or higher required)
2 USB 2.0 Port
Dual-Core Processor or Higher
2 GB RAM or More
Windows XP, Vista or 7
Windows 8 (version 9.6.0.0 or higher required)
2 USB 2.0 Port
WinPlus Studio or News: PCI Card:
Dual-Core Processor or Higher
1 full PCI slot (NOT PCI-X)
2 GB RAM or More
Windows XP, Vista or 7 (32-bit only)
Dual-Core Processor or Higher
1 full PCI slot (NOT PCI-X)
2 GB RAM or More
Windows XP, Vista or 7 (32-bit only)
WinPlus-VGA and ELP:
Dual-Core or Higher Processor
2 GB or More
512MB Video Card or Higher
Windows XP
Dual-Core or Higher Processor
2 GB or More
512MB Video Card or Higher
Windows XP
Auto Prompt 1 0 9 0
What file formats will WinPlus support?
Microsoft* Word for Windows* version 2
Microsoft* Word for Windows* version 6/7/8
Microsoft* Word for DOS
Microsoft* Works V2
Rich Text Format
Word Perfect* for DOS version 5.1
Word Star 6*
Word Star 2000*
Lotus Ami Pro*
Olivetti Word processor Text (OLITEXT)
Scriptmaster*
Unicode Text Format (Unicode WinPlus Only)
Obsolete WinPlus formats WinPlus 2 to WinPlus 4
WinPlus 5 is the current internal file format.
Microsoft* Word for Windows* version 6/7/8
Microsoft* Word for DOS
Microsoft* Works V2
Rich Text Format
Word Perfect* for DOS version 5.1
Word Star 6*
Word Star 2000*
Lotus Ami Pro*
Olivetti Word processor Text (OLITEXT)
Scriptmaster*
Unicode Text Format (Unicode WinPlus Only)
Obsolete WinPlus formats WinPlus 2 to WinPlus 4
WinPlus 5 is the current internal file format.
*All trademarks shown above acknowledged.
If none of the above formats are detected then the file is assumed to be an ASCII text file.
A dialogue box will request whether to convert the data from a selection of other formats recognized by WinPlus. Select the DOS format only if the file was saved under DOS or under Windows using a “Save As DOS Text” Option.
When importing an ASCII text file in the Unicode version of WinPlus, the codepage derived from the current language setting will be used to convert the data to Unicode.
Where are the Device Drivers for the USB XBOX?
For XBOX Ultra, USB XBOX, or PCI Card (32-bit Windows OS)
C:Program FilesPciwplus32UApplication Device Drivers
C:Program FilesPciwplus32UApplication Device Drivers
For XBOX Ultra or USB XBOX (64-bit Windows OS)
C:Program Files (x86)Pciwplus32UApplication Device Drivers
C:Program Files (x86)Pciwplus32UApplication Device Drivers
For XBOX Lite, HC/5 or HC/7 (32-bit Windows OS)
C:Program FilesPciwplus32XLApplication Device Drivers
C:Program FilesPciwplus32XLApplication Device Drivers
For XBOX Lite, HC/5 or HC/7 (64-bit Windows OS)
C:Program Files (x86)Pciwplus32XLApplication Device Drivers
C:Program Files (x86)Pciwplus32XLApplication Device Drivers
Where is my wplus32.ini configuration file?
Windows XP:
C:Documents and SettingsAll UsersApplication DataAutoscriptWinPlus
C:Documents and SettingsAll UsersApplication DataAutoscriptWinPlus
Windows 7:
C:ProgramDataAutoscriptWinPlus
C:ProgramDataAutoscriptWinPlus
See also in WinPlus - Help menu 'Where is my wplus32.ini file?'
Will the +ClockPlus+ Mount on my existing Autoscript Prompter Displays?
The +ClockPlus+ has been designed to retro fit on all the TFT Displays, except the ELP range. ClockPlus can also be powered from the TFT aux power out.
WinPlus is saying 'Prompter Disabled'.
Auto Prompt 1 0 95
XBOX Ultra / USB XBOX / XBOX Lite:
- Check that the XBOX is powered up and the USB is connected to the computer.
- Check that all drivers are installed (please see Driver Installation Manual)
- Under Options – Configuration – PC Card, you have selected correctly the device you are using.
Check that you are using the correct software:
- WinPlus X Lite – with the XBOX Lite
- WinPlus News or Studio – XBOX Ultra / XBOX USB
PCI Card
- Check that the PCI Card is installed into a PCI slot, on a 32-bit OS Windows computer.
- Check that all drivers are installed (please see Driver Installation Manual)
- Under Options – Configuration – PC Card, you have selected correctly the device you are using.
- Check that you are using software: WinPlus News or Studio
WinPlus will freeze and then crash.
Please use 'Windows Classic Theme' in system preferences.
WinPlus won’t open; I’m getting a .dll error.
Please go to:
C:Program FilesPciwplus32u/Autoscript Device Drivers
Run the application: usb_dk3_dongle_driver_3264.exe
Run the application: usb_dk3_dongle_driver_3264.exe
Working with the NDS E5425 encoder
In order to function correctly with the NDS E5425 encoder, the PCPrompt card must be provided with a (PAL or NTSC) genlock signal.
We have determined that, when genlocked, there can be excessive field interval jitter on the PCPrompt card output which will cause the NDS E5425 encoder to reject the video signal.
The above problem can be easily fixed by changing a component on the PCPrompt card. Unsolder C28, a 0.1uF capacitor, and replace it with a 1uF/25V electrolytic capacitor. Ensure that the positive end of the capacitor is nearest to the adjacent chip, IC22
A selection list will display when the parameter field is selected. The selection list display varies depending on the number of values in the selection list and the device type. A selection list is dismissed (closed) by selecting the option in the upper-left corner or selecting any area outside of the selection list.
When there are approximately seven (7) or fewer values, depending on the device size, the selection list overlays the Filter Panel display.
A single select list will default to the first value in the list when no default value has been specified for the parameter.
A static multiselect list of values does not include the Select All Values option when the selection list overlays the Filter Panel display, as shown in the following image.
For larger value lists, approximately eight (8) or more values depending the on device, a values selection dialog box displays overlaying the right panel. The values selection dialog box options available are dependent on the filter type in which the parameter is referenced. The All Values and Select Values options are available when the filter is a dynamic multiselect list. The All and None options are available when the filter is a dynamic or static multiselect list. The following image shows the values selection dialog box options when the parameter filter type is a dynamic multiselect list and the parameter is not assigned a default value. When a default value is not assigned to a parameter in a dynamic multiselect filter, the default value is All Values. When All Values is selected, the filter is not applied resulting in all values of the field being included in the report or chart.
Dynamic list values that display in Responsive Autoprompt are organized in a case-insensitive sort order. Dynamic list values that display in HTML Autoprompt are organized in the sort order returned by the Reporting Server, which is determined by the operating system of the machine.
Selecting the Select Values option enables the Search, All, None, individual values, and paging controls. The paging control is available when there are 25 or more values.
The Search option filters the values in the list as characters are entered. The search is applied to the value that displays in the selection list.
Selecting All checks the check box for all values in the selection list. When a search has been applied, only the values listed for the search result are checked. After selecting All, individual values can be unchecked.
Selecting None unchecks all values that are checked.
Note: When a single select filter is assigned a value and the filter is selected to display the Values Selection dialog box, the list of values will display with the assigned value visible and not selected (highlighted). You can view the values assigned to a parameter by placing the cursor over the parameter field in the Filter panel located on the left side of the Autoprompt page.